What is likely happening
A car that does not stop level with the floor is a trip hazard and a sign of control, valve (on hydraulic units), or brake problems.
What you can safely check
- Note which floors and how large the step is.
- Put a cone or sign out if the step is noticeable.
What an inspector will look at
- Leveling controls
- Hydraulic valve or brake
- Ropes and sheave
Does this affect compliance?
Leveling accuracy is checked at inspection and a large step is commonly written up.
When it becomes urgent
Remove from service if the step is large enough to trip on or getting worse.
We can help with this
Elevator and conveyance inspection is something Insparisk does nationwide. To see the local rules for your building, open this in the interactive Problem Solver.
Request elevator and conveyance inspectionTalk to an advisorGeneral guidance only, not a substitute for a licensed inspection or emergency services. For any gas odor, carbon monoxide alarm, fire, or trapped occupant, call 911 first.