What is likely happening
The in-car emergency communication is how a trapped passenger reaches help. A dead phone line or alarm is a safety gap even if the elevator runs fine.
What you can safely check
- Test the phone and alarm and note what happens.
- Check that the phone line or cellular device serving it is active.
What an inspector will look at
- Two-way communication
- Alarm bell
- Emergency lighting
Does this affect compliance?
Working emergency communication is a code requirement and is checked at inspection.
When it becomes urgent
Fix before the next entrapment happens; this is not a wait-for-inspection item.
We can help with this
Elevator and conveyance inspection is something Insparisk does nationwide. To see the local rules for your building, open this in the interactive Problem Solver.
Request elevator and conveyance inspectionTalk to an advisorGeneral guidance only, not a substitute for a licensed inspection or emergency services. For any gas odor, carbon monoxide alarm, fire, or trapped occupant, call 911 first.