What is likely happening
This usually traces to the door operator, a blocked or failing safety edge or light curtain, or a door lock (interlock) fault. It takes the car out of service and should be handled by licensed elevator professionals.
What you can safely check
- Check the door tracks (sills) for debris.
- Note whether it happens on every floor or one floor only.
What an inspector will look at
- Door operator and restrictors
- Safety edge or light curtain
- Door locks and contacts
Does this affect compliance?
Door protection and locks are core safety items at every elevator inspection.
When it becomes urgent
Take the car out of service if the doors close on people or the car moves with doors open.
We can help with this
Elevator and conveyance inspection is something Insparisk does nationwide. To see the local rules for your building, open this in the interactive Problem Solver.
Request elevator and conveyance inspectionTalk to an advisorGeneral guidance only, not a substitute for a licensed inspection or emergency services. For any gas odor, carbon monoxide alarm, fire, or trapped occupant, call 911 first.