What is likely happening
A handrail that lags or runs ahead of the steps can throw riders off balance. It usually means a worn drive or tension problem.
What you can safely check
- Watch the handrail against a step for a full trip.
What an inspector will look at
- Handrail drive and tension
- Speed monitoring
Does this affect compliance?
Handrail speed is a checked item on escalator inspections.
When it becomes urgent
More urgent if riders are stumbling.
We can help with this
Elevator and conveyance inspection is something Insparisk does nationwide. To see the local rules for your building, open this in the interactive Problem Solver.
Request elevator and conveyance inspectionTalk to an advisorGeneral guidance only, not a substitute for a licensed inspection or emergency services. For any gas odor, carbon monoxide alarm, fire, or trapped occupant, call 911 first.